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Frequently asked questions
For your information
What are your office hours?
Our office hours are 9am-5pm Monday - Friday.
Do you offer group sessions for your classes?
Although our classes are designed to be one-on-one for a more intimate and personal approach, we do offer group sessions. We would suggest having a group session with family and friends, who will be supporting you through your pregnancy and postnatal journey. The cost of group sessions will depend on the number of participants. Keep a look out on our social media pages for pop-up group classes, at a lower cost, that will be held around the Perth Metro area.
Otherwise you can leave a message at The Gentle Village and they will do their best to accommodate your request.
What are your travel fees?
As we are based in Kingsley, Western Australia, travel fees may apply for your consultation or class. $0 up to 30km from Kingsley. $40 + GST between 30km-40km from Kingsley $80 + GST between 40km-50km from Kingsley $100 + GST between 50km-60km from Kingsley.
If you would like to add a point of reference to calculate your travel fee - please type in Moolanda Park, Kingsley. Unfortunately, we do not provide home visits for clients who live 60km from Kingsley, Western Australia. However, for clients living outside of this radius or would prefer not to pay a travel fee, you have the option to travel to your midwife or lactation consultant.
What payments do you accept?
The Gentle Village requires payment for your consultation at least 2 days prior to your appointment. You will receive an invoice, via email, for your consultation and travel fee (if applicable) shortly after your booking is confirmed. We accept credit card payment, Paypal, or bank transfer. Cash on the day can be arranged, if it has been previously discussed and arranged with The Gentle Village.
What is you cancellation policy?
We kindly ask our clients to give at least 24 hours notice before cancelling your consultation/class.
If you cancel or are unable to reschedule your class or consultation and payment has been made, a cancellation fee of $10 (not inclusive of payment fees) will be deducted from your refund for administrative fees.
Where are you based?
The Gentle Village is based In Kingsley, north of Perth, but we do provide services for most of the Perth Metro area (within a 60km range from Kingsley).