Terms and Conditions

General Conditions
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‍The Gentle Village reserves the right to refuse a service or continue to provide a service to anyone for any reason at any time.

You understand that your information (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.​

All material provided to you before, during or after your class/consultation is protected by copyright Australia. You, as the client, agree not to reproduce, duplicate, copy, sell, or exploit any portion of our services and information that has been provided to you at any given time. This includes any information, or materials given to you via all forms of communication (that is email, phone, apps, videos, written material etc).

‍Payments for services

‍​The Gentle Village requires payment a minimum of 48 hours prior to your appointment. You will receive an invoice of your consultation and travel fee (if applicable) shortly after your booking is confirmed. You understand that if payment is not made at least 48 hours prior to your appointment, and our admin team have not been successful in reaching you, we have the right to cancel your appointment without further notice. You will receive an email confirming your cancellation.

Cancellation Policy (Revised 16th March 2024)

If you are unable attend your appointment/class, we will require at least 48 hours' notice, so we can arrange to serve other families more effectively.

If you wish to cancel your appointment, and you have given The Gentle Village more than a 48-hour notice, and a deposit or full payment has been made, you will have a $10 fee deducted from your full refund, for administrative fees.

If you are unable to provide The Gentle Village with sufficient notice, you will be asked to be pay the following cancellation fees:
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1) Within 48 hours prior to your appointment = 50% of your full fee

2) Within 24 hours prior to your appointment = 100% of your full fee.


‍Antenatal and Parent First Aid Class

‍The Gentle Village antenatal classes are taught by a qualified, practising midwife and general educational advice about pregnancy, childbirth and new baby care is given. Individual particular health advice on your own current pregnancy and wellbeing cannot be given and clients must take their health and/or pregnancy queries to their GP, Obstetrician or another appropriate health professional.​The Gentle Village cannot accept responsibility or liability for any loss, damage or injury to any person or property arising out of or resulting from our classes. You are particularly advised to take care of all personal property and possessions.​The Parent First Aid class is a non-accredited class. If you're in need or looking for an accredited first aid training class/course, we suggest contacting St John WA or Australian Red Cross to find out more information on accredited courses.

​Privacy

‍The Gentle Village respects your right to privacy and will protect the general information that you have provided as part of your application to attend any of our courses. The Gentle Village will protect your data from misuse, unauthorised access, disclosure and alteration to the best of its ability. ​Please note that this website may include links to other websites, which are not in control by The Gentle Village. These links are made available for your convenience and to provide you with further information. You acknowledge that by clicking on these links you are using this information at your own risk. The Gentle Village does not recommend or endorse the associated websites. ​

‍Our Online Shop

‍Product descriptions and images displayed on our shop page of our website are provided by the manufacturer or wholesaler/distributor. The Gentle Village does not provide any warranty or guarantee as to the performance of products displayed on our website. ​The Gentle Village do their best to display accurate information on the website. However, we reserve the right to correct errors, inaccuracy or omissions and update the necessary information at any time, without prior notice.​The information contained on this website does not replace the advice of your GP or health professional. We always recommend seeking medical advice prior to using our products.